Responsible Gaming

Last Updated: 2026

Introduction

At Royal Reels NZ, we believe gambling should be enjoyed as entertainment only. It is not a reliable way to earn money or solve financial problems. We are committed to promoting responsible gaming practices and supporting our players in maintaining healthy gambling habits.

Please gamble within your means and only with money you can afford to lose.

Age Verification

You must be 18 years of age or older to access gambling services in New Zealand. We take age verification seriously and reserve the right to request identification to confirm your eligibility. Gambling by persons under the legal age is prohibited and illegal.

Warning Signs of Problem Gambling

If you recognise any of the following signs in your own gambling behaviour, it may be time to seek help:

• ☐ Gambling with increasing amounts of money to achieve the same level of excitement
• ☐ Feeling restless or irritable when attempting to reduce or stop gambling
• ☐ Repeatedly attempting to control, cut back, or stop gambling without success
• ☐ Chasing losses by continuing to gamble to recover money you've lost
• ☐ Lying to family, friends, or others about the extent of your gambling
• ☐ Risking or losing important relationships, jobs, or education opportunities due to gambling
• ☐ Relying on others to provide money to cover gambling losses
• ☐ Using gambling as an escape from problems or negative emotions
• ☐ Gambling with money intended for essential expenses (rent, bills, food)
• ☐ Spending more time and money gambling than originally planned

Self-Help Tools & Responsible Gaming Features

We provide several tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specified period (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you're willing to lose within a specified period
• Reality Checks: Receive periodic notifications during your gaming sessions to remind you how long you've been playing
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account and all gambling services
• Time Limits: Set session time limits to encourage breaks during play
• Account Closure: Request permanent closure of your account if needed

To access these tools, please visit your account settings or contact our Customer Support team.

Support Organizations & Resources

If you or someone you know is struggling with problem gambling, help is available. Here are the most relevant support organisations for New Zealand players:

New Zealand Resources

• Problem Gambling Foundation
  Phone: 0800 664 262 (free, confidential)
  Website: www.problemgambling.nz
  Provides counselling, support, and resources for problem gambling in New Zealand
• Gambling Helpline (Te Apārangi Pūtea)
  Phone: 0800 664 262
  Free and confidential support available 24/7

International Resources

• GamCare (United Kingdom)
  Website: www.gamcare.org.uk
  Provides support for problem gambling affecting UK players
• GamStop (United Kingdom)
  Website: www.gamstop.co.uk
  National self-exclusion scheme for online gambling operators in the UK
• Gambling Help Online (Australia)
  Website: www.gamblinghelponline.org.au
  Australian support service with counselling and resources
• Responsible Gambling Council (Canada)
  Website: www.responsiblegambling.org
  Canadian resource for problem gambling prevention and treatment
• National Council on Problem Gambling (United States)
  Website: www.ncpgambling.org
  US-based support and information for problem gambling

Call to Action

If you believe you have a problem with gambling, please seek help immediately. There is no shame in asking for support—professional help is available and effective.

Contact one of the organisations listed above or speak with a trusted friend or family member. The earlier you seek help, the better the outcome.

Remember: Gambling should be fun. If it stops being fun, it's time to get help.

Disclaimer: Royal Reels NZ is committed to responsible gaming. If you are accessing our services from outside New Zealand, please consult the relevant gambling authority and support organisations in your jurisdiction. This page is provided for informational purposes and is not a substitute for professional medical or psychological advice.